Shipping and Charges
Within Germany
We ship with our partner DHL.
The costs are 4,90 € per Delivery.
When the goods are sent off, you will receive an email notification containing the tracking ID. This way you can always track the way of parcel.
If you want to withdraw your contract and return the goods than you can use the return label enclosed to every parcel.
Just place the return slip in the parcel and put the label on the parcel. That`s it.
In order to withdraw your contract you have to fill a withdrawal form and send it to us. You send it via post or fax. You have received a copy of the form with your order confirmation email. If you fill the withdrawal form online, you will get a confirmation email after submitting the form.
After reception and examination of the returned goods you will be returned the complete order payment. Please note that refunds will be returned only the same way as used for the initial payment. The delivery costs will additionally be refunded when executing withdrawal.
Please do not send us goods carriage forward (c/f). We would have to draw the costs from your refund in this case.
You can find more info in our right of withdrawal declaration
Outside Germany
Currently we use also DHL for international deliveries.
For Austria and the Netherlands we charge 4,90 €.
For US, Canada, NewZeeland, Australia and Hong Kong we charge 25,- €.
For all other countries listed below we charge 15,- €.
There is no return label enclosed. The costs of return of the goods after withdrawal is at the expenses of the customer. For the Netherlands you can request a return label by email.
Delivery times
The delivery times to other countries have to be added to the delivery times given in the detail page of the particular item.| Country | Additional delivery times |
|---|---|
| Belgium | 2 |
| Denmark | 2 |
| Finland | 3 |
| France | 2 |
| Greece | 4 |
| Great Britain | 2 |
| Italy | 2 |
| Netherlands | 2 |
| Norway | 2 |
| Austria | 2 |
| Poland | 2 |
| Portugal | 3 |
| Sweden | 2 |
| Switzerland | 2 |
| Spain | 2 |
| Turkey | 2 |
| USA | 14 |
| Australia | 14 |
| NeuZeeland | 14 |
| Canada | 14 |
| Hong Kong | 14 |
If you order goods with different delivery times within one order, we will send the goods all together in one delivery, provided we haven't negotiated anything else. In this case the delivery time of the item with the longest delivery time applies.
Information about the calculation of the delivery date
The period for delivery starts for advanced payment after the order of payment to the remitting bank or with other means of payment a day after conclusion of contract and will end with the last day of the period. Is the last day of the period a Saturday, Sunday or a official holiday at the delivery location, the next working day apply.