The most frequently asked questions and answers
Just take a look at our storefinder on the website – there you will find all the shops in your area that sell SOFTCLOX: Storefinder
No, don't worry! SOFTCLOX are super quiet when walking. Thanks to their flexible wooden soles, they roll almost silently with every step – ideal for sneaking up on someone without making a sound…
No, SOFTCLOX are surprisingly light! A sandal weighs about as much as a paperback book. An ankle boot is about the weight of a Norwegian pullover.
We call it the ‘SOFTCLOX effect’: thanks to the specially integrated PU rubber joint (polyurethane), SOFTCLOX roll off the foot particularly softly and smoothly. This makes them wonderfully comfortable and suitable for everyday use.
Absolutely – one of the greatest strengths of our SOFTCLOX is the wood: it quickly absorbs body heat and releases it evenly, keeping your feet comfortably warm. The combination of wood and non-slip PU soles also provides excellent insulation from below. For extra warmth and cosiness, choose our models lined with genuine lambskin – simply enter „lambskin“ in the search field to find all our warm-lined shoes
There is a carefully curated selection of vegan models that you can discover here: all vegan SOFTCLOX. Vegan shoes from SOFTCLOX are completely animal-free – from the upper material to the glue. For our vegan sandals and ankle boots, we use high-quality, durable textile with a suede look that – just like leather – can withstand any adventure.
Yes, of course! As part of our Preloved campaign, you can donate your well-preserved SOFTCLOX. We will take care of the entire process, including postage. As a thank you, you will receive a €15 voucher for our online shop for each pair donated. Important: The campaign is currently only available within Germany and is limited to 2 pairs per customer.
You can find all the information about how it works here: SOFTCLOX Preloved – Donate shoes.
If you are looking for a style that is no longer in our collection – or you would like a specific design in our range – please email us your request at shop@softclox.com or call us on +49 (0)89 – 18 94 98 33. We will be happy to recommend an alternative or pass on your ideas and suggestions to our design team.
Recommending sizes from a distance is always a bit of a challenge, as every foot is unique. Generally speaking, our models are true to size. To make your selection easier, we recommend taking a look at our size chart, which you can find for each item under the link ‘Sole measurements’ or directly here. The initial letter of the respective sole indicates the corresponding length and width measurements.
You can easily register your interest on our website. Simply select the size you want and click on ‘Notify me when this item is available’. Enter your email address and confirm the link we send you. As soon as your favourite shoes are back in stock, you will be notified immediately by email – so you won’t miss a thing!
Every SOFTCLOX with the same initial letter has the same sole shape. The footbed, length and heel height are identical. If KELLY fits you, you can also consider KADA or KAROLA, or if you like HANKA, you will also have no problem with HELMINA or HEDI.
Yes, some of our summer styles have adjustable buckles, so you can easily make them tighter or looser. Simply enter ‘adjustable’ in the search function and all matching styles will be displayed.
Yes, some of our styles are also available in size 43 – and our men’s clog TAMINO is even available in sizes 42 to 47. If you would like to view all items in your desired size, simply select the size in the filter.
You can choose between the following payment methods:
• Electronic bank transfer: pay in advance from your bank account – shipping follows receipt of payment.
• Paypal: the fastest way to pay
• Credit card: fast, convenient and secure
• Apple Pay: pay directly from your iPhone, iPad or Mac using the Safari browser.
• Purchase on account: your payment is processed via Ratepay.
When purchasing on account, payment is processed via our service provider Ratepay. You should have received the invoice by email from Ratepay immediately after placing your order – please check your spam folder if necessary. If you cannot find the email, please contact Ratepay directly:
Email: customerservice.de@ratepay-payments.de
Phone: +49 30 98 320 86 05
We ship to Germany, Austria and the Netherlands for €4.90. We also deliver to many other EU and non-EU countries – shipping costs may vary. You can find all information about shipping and returns here: Shipping and Charges.
We are here for you Monday through Friday at our headquarters in Munich. We usually ship your order on the same day if it is received by 12 noon. During particularly busy periods, shipping may exceptionally take place the following day.
Shipping to Germany, Austria, and the Netherlands costs €4.90. Shipping costs to all other countries and return shipping costs can be found here: shipping information.
We ship your SOFTCLOX with DHL.
Once your order has been shipped, you will receive a shipping confirmation with your DHL tracking number. If your package gets “stuck” in transit, don't worry: in almost all cases, it will be delivered within the next few days. However, if the shipment status does not change or if it takes an unusually long time, please send us an email at shop@softclox.com. We will make sure that you receive your SOFTCLOX as soon as possible!
We do not offer subsequent VAT refunds for goods that were ordered within Germany and then exported from the EU.
Ordered the wrong item or changed your mind? No problem! Send us an email to shop@softclox.com as soon as possible after your purchase, requesting cancellation of your order (please be sure to include the order number). If your order has not yet been shipped, we can easily cancel it and refund the purchase price. If the goods have already been shipped, you still have the option of returning them.
You have completed your order and now realize that you should have ordered one more or one less pair? It can happen! Unfortunately, we cannot change a confirmed order after it has been placed. However, if the order has not yet been shipped, we can cancel it and you can simply place a new order. To do so, please send us an email to shop@softclox.com and include your order number.
You just clicked “Submit order,” are looking forward to your new shoes—and your mailbox remains empty? Don't worry, there could be several reasons for this:
1. The order was not completed, e.g., due to a problem with the payment service provider.
2. There was a typo in your email address, so our confirmation email could not be delivered.
Just send us a quick email at shop@softclox.com – we'll be happy to check whether we received your order.
If you prefer to place your order in person, that´s no problem. Simply call us Monday through Friday between 9:00 a.m. and 3:00 p.m. at +49 (0)89 -18 94 98 33 – we will be happy to take your order.
Please note that in this case, payment by bank transfer/prepayment is the only option.
You can return SOFTCLOX within 30 days of receipt. Important: the goods must be unworn and returned in the original box and a sturdy outer box. Returns from Germany and the Netherlands are free of charge for you. For all other countries, you are responsible for the shipping costs. You can find an overview of the process and costs here: shipping information.
For Germany, a return label is included in the package. For returns from the Netherlands, Switzerland, and the United Kingdom, you can simply request a shipping label at shop@softclox.com. If you are returning your order from a country other than those listed above, please arrange for the return yourself. Please send the shipment back insured so that you are covered in case of loss.
If you return your SOFTCLOX to us within 30 days of receipt, unworn and packed in the original box, you will receive your money back immediately – using the same payment method you used for the purchase.
Returns from Germany and the Netherlands are free of charge for you. From all other countries, you bear the shipping costs yourself. You can find an overview of the process and costs here: shipping information.
For technical reasons, exchanges are unfortunately not possible. We therefore ask you to return the goods in the normal way and place a new order with us.
For returns from the Netherlands, Switzerland, and the United Kingdom, you can request a shipping label at shop@softclox.com. Returns from the Netherlands are free of charge. We will arrange returns from Switzerland and the United Kingdom for you to ensure that customs clearance runs smoothly. The cost for this is €15. Please note: for deliveries to non-EU countries, additional customs duties, taxes, or fees may apply — these are levied by the respective customs or tax authorities, not by SOFTCLOX. You are responsible for returns from all other countries as well as the shipping costs. Please send the shipment back insured so that you are covered in case of loss. You can find an overview of the process and costs here: shipping information.
At SOFTCLOX, quality, flawless workmanship, and a love of detail are our top priorities. Although our standards are generally high, in rare cases, items may not meet them. We apologize for such cases and offer you the opportunity to make a complaint. Simply contact our customer service at shop@softclox.com, provide your order number, and briefly describe the problem. If possible, include photos of the model and we will find a solution.
Yes, of course. At www.softclox.com/Voucher you can enter the amount you would like to give as a gift and add it to your shopping cart. To pay, simply proceed to checkout as usual. We will send you the voucher as a PDF file by email on the next working day.
At the end of your order process, after clicking on checkout, you will find the option “Pay with voucher” and below it the field “Redeem voucher.” Simply enter your voucher code here (applies to gift and preloved vouchers) and click “Redeem.” The voucher amount will then be deducted from your purchase amount.
At the end of your order process, when you click on checkout, you will find the option “Redeem promotiomal coupon.” Simply click on it and a field will open where you can enter your discount code. Now click on “Redeem coupon” and it will be automatically deducted from your purchase amount.
You can check the following:
• Is the code entered in the correct field? (There is one field for “voucher” and one for “promotional coupon”).
• Did I accidentally copy a space? In this case, it helps to simply delete the code and enter it directly into the field.
• Could there be a typing error?
• Your discount code is not valid for the selected item (e.g., a winter promotion for summer shoes).
If none of this helps, we will be happy to assist you. Please contact us by email at shop@softclox.com or by phone at +49 (0)89 - 18 94 98 33 – together we will find a solution.
To stay up to date on current discount promotions, please sign up for our newsletter and follow us on Instagram and Facebook.
The best way to reach us is by phone from Monday to Friday between 9 a.m. and 3 p.m. at +49 (0)89 - 18 94 98 33. Of course, you can also send us an email at any time at shop@softclox.com. We are happy to help!
We are happy to advise you! You can reach us by phone from Monday to Friday between 9 a.m. and 3 p.m. on +49 (0)89 - 18 94 98 33. If you are unsure about the size, it is also worth taking a look at our size chart, which you can find for each item under the link ‘Sole measurements’ or directly here. There you can check the length and width specifications under the first letter of the respective sole. In general, our models are true to size.
If you want to stay up to date with exclusive promotions, discounts, and news, simply sign up for our newsletter. Don't worry — we won't flood your inbox!
And if you no longer want to receive it, you can easily unsubscribe using the unsubscribe link at the bottom of each newsletter or unsubscribe here.
No problem! Just go to the login page and click on “Forgot your password?” Enter the email address you used to register, and we will immediately send you an email to set your new password. Be sure to check your spam folder. If you still don't receive an email, please check that you entered the correct address. If you have any questions, our customer service team will be happy to help!
There may be several reasons why your password reset is not working:
1. Incorrect email address: You may have entered a different email address than the one you originally registered with.
2. No registration: There is no account with us for the email address you entered because you have previously ordered as a guest and therefore have not registered a customer account with us.
3. Spam folder: Sometimes the password reset email ends up in your spam folder – it's best to check there too.
If you continue to have problems, our customer service team will be happy to help!
The wood for our soles is poplar, sourced 100% from sustainably managed forests in Europe.
The leather for our shoes comes from European tanneries, mainly family-run businesses in Italy. Our leather suppliers are LWG-certified, which means they have been audited by the recognized Leather Working Group and guarantee water- and emission-saving production. All leather used is always a natural waste product from the food industry.
SOFTCLOX are manufactured by our production partner shucube GmbH in Austria and Hungary.
The high-quality safety stapling before and after the soft flex zone is typical for every SOFTCLOX shoe. Rivets cannot be used here! With our special stapling, we guarantee that the wood can easily withstand the particular forces in this zone. We also use staples and nails to attach the leather upper to the wooden sole – these also serve as a typical design element in our shoes.
Water does not affect the wood at all. If it gets wet, you can simply let your SOFTCLOX dry slowly in the air — just please do not place them in direct sunlight or directly on the heater. That is why our SOFTCLOX are also completely winter-proof.
SOFTCLOX shoes are meant to be worn. Movement keeps the PU in the flex zone nice and supple, so you can enjoy them for a long time. But if you give them a break for a season or two, that's no problem either.
Faded wood on light-colored wooden soles can be easily refreshed with baby oil. Dark soles can be restored to their former glory with (dark) furniture oil. Just make sure that no oil gets on the leather!
You can treat the leather with suitable leather care products to keep it supple (always test on an inconspicuous area first). To protect it from dirt and moisture, you can impregnate it. You can find detailed information in our blog.
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It's easy: just gently brush the wood and leather. If that's not enough, you can clean the shoes thoroughly with warm soapy water — water doesn't damage wood or leather. Then let your SOFTCLOX dry slowly — but please don't put them on the heater or in direct sunlight.
As true wood professionals, we have set up a repair service together with our production partner in Austria. Do you still have the broken piece of wood? Great!
If you purchased your SOFTCLOX in our online shop, we will replace the piece free of charge. To do so, please contact our customer service, e.g., by email at shop@softclox.com.
If you purchased your shoes from a local retailer, please contact them directly and they will handle it for you.
If you have lost your small piece of wood, don't worry! You can also ask for a complete sole replacement. As long as the wooden soles are still in use and the upper material of your SOFTCLOX is in top condition, we will make them completely new. Again, if you purchased the shoes in our online shop, please contact us. If you purchased your SOFTCLOX from a local retailer, they are the right point of contact for you.
If you purchased your SOFTCLOX from our online shop, please send us an email with photos of the entire shoe and the specific problem to shop@softclox.com. We can fix most problems and will get back to you as soon as possible with a solution.
If you purchased your SOFTCLOX from a local retailer, please contact them directly. In this case, they are your point of contact for all questions regarding repairs and complaints.
That depends on the age and condition of your SOFTCLOX. If you bought them in our online shop, send us an email to shop@softclox.com with a photo of the entire shoe. We will then check whether the matching soles are still in stock — this usually works if the shoes are not older than 5 years. With new soles, your SOFTCLOX will be almost like new again and will last just as long!
If you purchased the shoes elsewhere, please contact that retailer directly.